Help centre
Questions, answered plainly.
The important details about prices, account access, request status and cleaner applications.
Estimates and scope
How is my estimate calculated?+
For a Standard Clean, the price is calculated from the property, estimated cleaning time, chosen frequency and selected extras. We show the complete estimated price per clean.
Why do you ask for bedrooms and bathrooms?+
They record the scope for review and matching. They do not independently determine the authoritative price.
Can the estimate change?+
It can if the supplied details are inaccurate, access or condition is materially different, or you request work outside the listed scope. Any revised quote should be agreed before service is confirmed.
What is not included?+
Specialist restoration, hazardous waste, mould or pest remediation, high-level access and work not listed in the selected service or extras are not included by default.
Requests and accounts
Is an estimate a confirmed booking?+
No. Saving a booking request records your preferred date, address and price as a pending request. Service is confirmed separately after availability and scope are checked.
Why do I need an account?+
It keeps your address and booking details private and lets you return to requests saved to your email account.
What happens if I leave to confirm my email?+
The estimate draft is preserved in local storage on that device. After confirming your account, return and sign in to continue.
Can I see my request later?+
Yes. Sign in to My bookings to see its reference, scheduled date, estimate, booking state and payment state.
Payment and regular cleaning
Do I pay when I submit?+
No. Sending a request does not take payment. The date, availability and scope are confirmed separately before any payment step is offered.
Which recurring options are available?+
The builder includes weekly, fortnightly and monthly choices. Each option shows its complete estimated price per clean so you can compare them directly.
Does selecting a frequency create an automatic subscription?+
No. Selecting a frequency changes the estimate. It does not create a card payment or subscription on its own.
Cleaner applications
Does applying guarantee work?+
No. We review each application separately. Approval and work opportunities depend on suitability, location and customer demand.
Do I need insurance to apply?+
The form asks whether you currently hold relevant insurance, but it is not a required checkbox for submission. Right-to-work confirmation is required.
How is my application used?+
We use the contact, experience, service and availability details you provide to assess and respond to the application. See the privacy notice for more.
Still need help?
Send the question through.
Use the contact form and we will give you a reference when your message is received.