How Cleaning Direct uses your information.

Who controls your information

Cleaning Direct is the controller for information collected through this website. Contact support@cleaning.direct or use the contact form with a privacy question or request.

What we collect and why

• Saved estimates and enquiries: your name if supplied, email, phone if supplied, postcode, message and quote choices so we can respond to your request. This is processed with your consent and to take steps you request before a possible booking.
• Accounts and booking requests: account identity, contact and address details, service choices, date, price, notes and status so we can administer your request and, if confirmed, provide the service.
• Cleaner applications: contact details, postcode, experience, availability, services, right-to-work and insurance confirmations, your message, and any bounded campaign labels carried in the recruitment link you opened. We use this to assess and respond to the application and to compare which recruitment channels produce completed applications.
• Security records: limited technical and event information used to prevent abuse, diagnose faults and maintain an operational audit trail.

Cleaner recruitment attribution is recorded only when an application is submitted. It does not add advertising cookies, capture the referring page, create a visitor identity or fingerprint the device.

Who receives it

We use contracted infrastructure providers, including Supabase for authentication and operational data and a website hosting provider. We share only what is needed with service providers and, when a booking is fulfilled, relevant operational staff or cleaners. Stripe will receive payment information only after payments are enabled for the verified Cleaning Direct account; Cleaning Direct does not store full card details.

How long we keep it

We keep information only while it is needed for the enquiry, application, account or booking, and for a limited period afterwards where required for security, disputes, accounting or legal obligations. Synthetic test submissions are removed after validation. You may ask us to delete information that we no longer need.

International processing

Some contracted providers may process information outside the UK. Where data-protection law requires it, we use an approved transfer mechanism and appropriate safeguards.

Your rights

Depending on the circumstances, you can ask for access, correction, deletion, restriction, portability or object to processing. You can withdraw consent for future contact at any time. We do not currently make decisions with legal or similarly significant effects solely through automation.

Contact us first so we can address a concern. You also have the right to complain to the Information Commissioner's Office.

Cookies and local storage

This release uses only essential browser storage needed for account sessions and to preserve an unfinished booking draft. Advertising analytics are not enabled. Cleaner recruitment source labels are read from the application-page URL at submission and do not require a cookie. See the cookie notice.

Changes to this notice

Material changes will be published on this page with a revised date.