Clear terms for the current service.

1. What these terms cover

These terms govern your use of cleaning.direct to build estimates, save enquiries, submit booking requests, manage an account and apply to work with Cleaning Direct. Separate service terms may be provided before any cleaning service is confirmed.

2. Estimates are not confirmed bookings

The online builder applies published calculation rules to the information you provide. An estimate is not a guarantee of availability or a confirmed service. A saved request remains pending until Cleaning Direct separately confirms the date, scope and any required service terms.

3. Accurate information

You are responsible for providing accurate property, access, contact and scope information. Material differences can require a revised estimate. Do not submit passwords, verification codes, payment-card details, unlawful material or another person's sensitive information in free-text fields.

4. Accounts

Keep your sign-in details secure and use an email address you control. Booking requests are tied to the authenticated user so that one customer cannot retrieve another customer's request through a public reference.

5. Prices and payment

Prices are shown in GBP. Saving a request does not take payment. A request is only treated as paid after a verified payment-provider event. If taxes, fees or a revised service scope apply, they must be disclosed before the service is confirmed.

6. Cancellations

No cancellation fee applies merely for building an estimate or saving an unconfirmed request. If Cleaning Direct confirms a service, the applicable cancellation process and any charges must be provided before confirmation. Your statutory consumer rights are not limited by these website terms.

7. Cleaner applications

Submitting an application does not guarantee approval, onboarding, employment, contractor status, hours or work allocation. Applicants must provide truthful right-to-work and experience information.

8. Availability and acceptable use

We aim to keep the website available but cannot promise uninterrupted access. You must not attempt to bypass authentication, interfere with the service, submit automated abuse or access data that is not yours.

9. Liability

Nothing in these terms excludes liability that cannot legally be excluded. Subject to that, Cleaning Direct is not responsible for losses caused solely by inaccurate information you supply, third-party outages beyond reasonable control or use of an unconfirmed estimate as though it were a confirmed service.

10. Contact and changes

Questions can be sent through the contact form or to support@cleaning.direct. Material term changes will be dated on this page and apply prospectively.